Billing insurance is a continual learning process. I have been lucky in that I haven’t had to deal with too many issues. However, there are some things to keep in mind if you are pursuing using your insurance for massage. As always it fully depends on your insurance company.

• Regence requires preauthorization for massage (and other physical medicine therapies). This extra step is making me reconsider whether or not I’ll even do out-of-network billing.
• UnitedHealthcare may require preauthorization – it depends on each situation, plan, etc.
• Cigna has subsections of insurance plans – those that were always Cigna and those that used to be Great West. There are different provider contact numbers and different types of member numbers. This change may have occurred last year, but it’s this year that I noticed/experienced it.

If you have questions about your insurance please let me know and I’ll help you figure it out!

Melissa